This is how you cancel a Comcast/Xfinity account when someone dies
Xfinity was formerly known as Comcast. This company is the country's largest cable TV and internet provider. They have a clear process for closing an account, or transferring ownership, which comes in handy for surviving spouses.
Required information
- Last four digits of the account holder’s Social Security
- Account number or amount of the account’s most recent payment
- Copy of Death Certificate
How to cancel an Xfinity from Comcast account
Xfinity from Comcast has a thorough process, and has thought of everything when it comes to closing an account when a customer dies. Please follow the below steps:
- After completing the security check, choose "Close the account permanently" and upload the documents listed.
- Note: If you do not have the death certificate, you must download and fill out the Comcast affidavit to continue.
- Enter information about the deceased and yourself and click "Continue." Please note that some fields are required.
- You’ll be asked when you would like to disconnect services on the account. You have a few options here:
- If you’d like to disconnect the services as soon as possible, choose "Disconnect now."
- If you’d like the services to continue for a while, choose "Select a different date to disconnect, "then select a "date to disconnect" up to 60 days after the current date.
- To avoid billing for services that have gone unused, you can pre-date the service disconnection by choosing "Select a different date to disconnect" and selecting a date up to 120 days before the current date.
- Once you’ve chosen when to disconnect the services, click "Continue."
- Next, let us know where to mail the final statement. You can choose an address already associated with the account or enter a new one. When you’re done, click "Continue."
- Review all the information you entered to make sure it’s correct, then click "Submit."
- You’ll see a confirmation message, along with information on how to return any equipment.
How to transfer an Xfinity from Comcast account
Xfinity from Comcast also has a thorough process for transferring an account to a different owner.
- After completing the security check, choose Transfer account ownership to me and upload the requested documents.
Note: If you do not have the death certificate, you must download and fill out the Comcast affidavit to continue. - Enter information about the deceased and yourself, then click Continue. Please note that some fields are required.
- Review all the information you entered to make sure it’s correct, then click Submit.
- You’ll see a confirmation message letting you know that we’ll be in touch with you when the transfer process is complete, or if there is any additional information we need.
What if I don't have the required information?
A copy of the Death Certificate is an absolute must, but there are other ways to verify an identity than methods listed above. In lieu of the required information, Contact Comcast Customer Service using the following methods:
- 1-800-XFINITY
- Comcast Online Customer Support
Official website: www.xfinity.com
Official page for Comcast Change of Ownership
Official page for death of a Comcast Account Holder
Atticus' Legacy Review of Xfinity from Comcast's closing account process after someone dies = 9.5/10 stars
Xfinity from Comcast gets one of the highest scores in Atticus' Legacy Review of the closing account process after someone dies, because of how many resources they've devoted to the issue. Not only do they have a clear process that's laid out on easily accessible web pages, but they even direct folks to their bereavement page resource prior to giving pertinent information. That shows they care, and Atticus recognizes that empathy. Now, if only Xfinity were just good at customer service when their customers are alive, but since they're not Xfinity from Comcast misses out on a perfect score.
