How to close a Marriott Bonvoy account when someone dies
Marriott is a US based domestic and international hotel chain owned by the Ritz-Carlton, and is based out of Maryland. They offer a rewards account that they call Marriott Bonvoy points, and they do have a policy in place for the transfer of points and closing of accounts when someone dies
Required information
- Copy of Death Certificate,
- Documentation showing executor of the estate
- Name and account number
- Address
How to close a Marriott Bonvoy account
To close a Marriott Bonvoy account you'll need to contact them via phone by calling 1-800-627-7468, and be ready with the required information
How to transfer Marriott Bonvoy points
To transfer Marriott Bonvoy points you'll need to contact them via phone by calling 1-800-627-7468, and be ready with the following:
- Prior to calling, YOU MUST HAVE ANOTHER Marriott Bonvoy account to transfer points into
- Copy of Death Certificate
- Documentation showing executor of the estate
- Members names of both accounts
- Addresses on both accounts
- Details of the request
Transferring Marriott Bonvoy points in this fashion is free
What if I don't have the required information?
If you don't have the required information then contact Marriott using the following methods:
- Call 1-800-627-7468
- Marriott Bonvoy Customer Support Online
Official website: www.marriott.com/loyalty
Atticus' Legacy Review of Marriott's closing account process after someone dies = 6/10 stars
Marriott gets solid marks from Atticus' Legacy Review of their closing account process after someone dies, as they do have a policy in place. It's not the easiest process but at least it's spelled out. However, it's not online anywhere, and there's no way to transfer points through your online account. Hopefully, after receiving this less than perfect mark they'll write one for their clients.
