This is how you cancel a T-Mobile account when someone dies
T-Mobile is a telecommunications company offering wireless and data services. T-Mobile and Sprint recently merged, but T-Mobile maintains a separate policy.
Required information
- Phone number
- Account number
- Recent bill
- Death certificate
How to cancel a T-Mobile cellular account
T-Mobile requires a phone call to customer service at 1-800-866-2453 to request cancellation. In all likelihood, you're going to be asked to bring documentation and the device into a T-Mobile store.
What if I don't have the required information?
Call T-Mobile customer service at 1-800-866-2453
If you don't have a Death Certificate, T-Mobile will also accept one of the following:
- An obituary
- A funeral card
- Probate letter
- Letter from an attorney or court
Contact T-Mobile online customer support
Official website: www.t-mobile.com
Atticus' Legacy Review of T-Mobile's closing account process after someone dies = 4/10 stars
T-Mobile gets less than stellar marks in Atticus' Legacy Review of their closing accounts process, mainly because of how little they've thought about this process. Whether they have put time in or not, they certainly haven't created any web resources for the subject. We're also pretty sure that any documentation you give them may have to be done so in person. If other companies can figure that out, so too can T-Mobile. Hopefully, after receiving this less than perfect mark they'll write one for their clients.
