How to close a Southwest Airlines account after someone dies
Southwest Airlines is a US based domestic airline carrier. Their Southwest Airlines Rapid Reward Points program is popular in the US, however, Southwest does not have a transfer program if one of their account holder passes away. But Atticus still has a suggestion on how to transfer these miles.
Required Information
- Death certificate
- Account information
How to close a Southwest Airlines account
To close a Southwest Airlines account call 1-855-234-4654, option #3. Reference their Rapid Reward Points program.
How to transfer miles from a Southwest Airlines account
Southwest Airlines Terms and Conditions for Rapid Reward Points states that miles will not be transferred to an owner’s estate following a death. Once notified of the account holder’s passing, Southwest will automatically schedule a closing of the account at the expiration of 24 months (unless you request it to happen sooner).
Differing from the formal policy, customers on Southwest’s community forums share various experiences of a much more accommodating practice, often receiving assistance and guidance from customer service around the transfer of a deceased person’s unused account points.
To transfer a Southwest Airlines account call 1-855-234-4654, option #3. Reference their Rapid Reward Points program.
- Prior to calling, YOU MUST HAVE ANOTHER Southwest Airlines Rapid Reward Points Program account to transfer miles into
- Ask Southwest to waive any transfer fees. Their terms state the contrary, but customers have reported success in getting fees waived.
What if don't have the required information?
Call Southwest Airlines at 1-855-234-4654, option #3, and reference their Rapid Reward Points program. Or 1-800-I-FLY-SWA (1-800-435-9792).
Southwest Online Customer Support
Official website: www.southwest.com
Atticus' Legacy Review of Southwest Airlines's closing account process after someone dies = 5/10 stars
Southwest Airlines gets mid-level marks for their closing account process after someone dies, mainly because the good things we hear about them are not in writing. It seems that customers are having experiences that are right up there with the best airlines, but not only does their policy have little about this subject, it actually states what people don't want to hear, "miles are non-transferrable." If Southwest put a little more time into this issue and made a standard policy that favored their account holders, then they would get a much higher score. Hopefully, after receiving this less than perfect mark they'll write one for their clients.
