How to close a JetBlue TrueBlue account after someone dies
JetBlue is a US based domestic airline carrier. Their JetBlue TrueBlue points program is popular in the US, however, JetBlue doesn't have a transfer program if one of their account holder passes away. But Atticus still has a suggestion on how to transfer these miles.
Required Information
- Death certificate
- Account information
How to close a JetBlue account
To close a Southwest Airlines account call 1-855-234-4654, option #3. Reference their Rapid Reward Points program.
How to transfer miles from a JetBlue account
JetBlue’s TrueBlue Terms and Conditions states that miles will not be transferred or inherited following the death of an account owner.
Many family members have shared that they were successful in receiving a transfer of a loved one’s unused JetBlue miles after calling customer support and presenting the appropriate documentation for the account credentials and certified copy of the death certificate. Family members may also be asked to provide details around their involvement as a qualified beneficiary of the estate.
To transfer a JetBlue TrueBlue account call 1-800-538-2583. Reference their TrueBlue program.
- Prior to calling, YOU MUST HAVE ANOTHER JetBlue Airlines Rapid Reward Points Program account to transfer miles into
- Ask JetBlue to waive any transfer fees. Their terms state the contrary, but customers have reported success in getting fees waived.
What if I don't have the required information?
Call JetBlue customer service at 1-800-538-2583
Contact JetBlue Online Customer Support
Atticus' Legacy Review of JetBlue's closing account process after someone dies = 5/10 stars
JetBlue gets mid-level marks for their closing account process after someone dies, mainly because the good things we hear about them are not in writing. It seems that customers are having experiences that are right up there with the best airlines, but not only does their policy have little about this subject, it actually states what people don't want to hear, "miles are non-transferrable." If JetBlue put a little more time into this issue and made a standard policy that favored their account holders, then they would get a much higher score. Hopefully, after receiving this less than perfect mark they'll write one for their clients.
