This is how you close an AT&T wireless account when someone dies
AT&T is a telecommunications company providing voice, video, data and Internet services to individuals and businesses.
Required information
- Last four digits of the account holder’s Social Security number
- Death certificate
- Account number or amount of the account’s most recent payment
How to cancel an At&t account
Changes to the account, such as cancellation, will require contacting customer service by calling 1-800-331-0500 to remove a line or cancel service. Select option 3, and then option 3 again. In all likelihood, you're going to be asked to bring documentation and the device into an At&t wireless store.
How to transfer an At&t account
At&t will transfer account billing responsibilities given the account is in good standing. Specifically, that means:
- Your account must be active for 60+ days.
- Your account status must be current with no past-due balance.Note: You're still responsible for any account charges until the transfer is completed.
- If you have combined billing, you need to separate your services, such as AT&T Internet, Phone, U-verse TV, DirecTV, and wireless, before transferring all or part of the account to a new owner.The accounts can be re-combined by calling us after 2 full billing periods.
- Make sure this account is not an AT&T PREPAID or company account.
If the above conditions are satisfied then contact At&t by calling 1-800-331-0500 to remove a line or cancel service. Select option 3, and then option 3 again.
What if I don't have the required information?
At&t doesn't have online resources dedicated to this process specifically, so you'll have refer to At&t's Terms and Conditions page for reference.
We then recommend contacting At&t using one of the following two methods:
- Call 1-800-331-5000 and select option 3, and then option 3 again
Official website: www.att.com
Atticus' Legacy Review of At&t's closing account process after someone dies = 4/10 stars
At&t gets less than stellar marks in Atticus' Legacy Review of their closing accounts process, mainly because of how little they've thought about this process. Whether they have put time in or not they certainly haven't created any web resources for the subject. We're also pretty sure that any documentation you give them may have to be done so in person. If other companies can figure that out, so too can At&t. Hopefully, after receiving this less than perfect mark they'll write one for their clients.
