How to close an American Airlines account after someones dies
American Airlines is a US based domestic airline carrier. Their American Airlines AADvantage® miles program is popular in the US, however, American Airlines doesn't have a transfer program if one of their account holder passes away. But Atticus still has a suggestion on how to transfer these miles.
Required Information
- Death certificate
- Account information
How to close an American Airlines account
To close a American Airlines account call 1-800-433-7300, and reference their AADvantage® program.
How to transfer miles from a American Airlines account
American Airlines AAdvantage Terms and Conditions states that miles are non-transferrable upon the death of an account holder. However, they reserve the right to credit an heir or beneficiary upon receiving documentation. It's not specifically said in their policy, but this should give room for their transferring of miles.
American Airlines recommends calling customer support, and after informing them of the situation, the airline provides an affidavit by email and a request for a certified copy of the death certificate.
To transfer an American Airlines account call 1-800-433-7300, and reference their AADvantage® program
- Prior to calling, YOU MUST HAVE ANOTHER American Airlines AADvantage® account to transfer miles into
- Ask American Airlines to waive any transfer fees. Their terms don't state it, but customers have reported success in getting fees waived.
What if don't have the required information?
Call American Airlines at 1-800-433-7300, and reference their AADvantage® program
Contact AAdvantage Online Customer Service
Official website: www.aa/homePage.do
Atticus' Legacy Review of American Airlines's closing account process after someone dies = 6/10 stars
American Airlines gets pretty good marks for their closing account process after someone dies, mainly because they vaguely do have a policy in place for this subject. It seems that customers are having experiences that are right up there with the best airlines, but their policy doesn't specify if there are fees associated with the transfer, and they say everything is up to them in the end. If American Airlines put a little more time into this issue and made a standard policy that favored their account holders, then they would get a much higher score. Hopefully, after receiving this less than perfect mark they'll write one for their clients.
