This is how you close an Airbnb host and guest accounts when someone dies
Airbnb helps travelers find lodging via their social networking platform. Select from villas, apartments, houses and more. Because Airbnb is all about a host's reputation rather than just the place being rented itself, it is not possible to transfer an Airbnb to someone else (but see below for a clever solution).
Required information
- Account login, or Facebook or Google email address
- Password for one of the above
How to close an Airbnb host account
Canceling an Airbnb host account is easy -- just log in with the necessary credentials, select, “Account Settings” and then, “Cancel My Account.” You can also "Manage Your Data, as Airbnb will keep data of the deceased person. In this regard, you can either download the personal data, deactivate the account, or close the account altogether.
How to close an Airbnb guest account
- Account login, or Google email address
- Password
- From "Account Settings," choose "Cancel My Account"
How to Transfer an Airbnb host account
It's impossible to transfer an Airbnb account, however, Airbnb won't know of the deceased seller until they are informed by you. In the case of a spouse that is deceased, if the bank account where the money is going stays the same, and the address of the host is the same, then theoretically, it's possible to maintain the account of the deceased.
What if I don't have the required information?
Airbnb's policy is unclear if you don't have a login information for the deceased account holder. Therefore, Atticus recommends contacting Airbnb using the following methods:
- 1-855-424-7262
- Contact online
Official Site: www.airbnb.com
Official Airbnb page on closing accounts
Atticus' Legacy Review of Airbnb's closing account process after someone dies = 8 / 10 stars
Airbnb gets good marks for it's closing account process when someone dies, as they don't require a heavy amount of information. But that's only the case if you have login information, as you'll probably have to provide a death certificate if you don't. Unlike many companies, they also provide an ability to close an account online. Most companies make people jump through hoops to do that, whether the account holder is deceased or not. They miss out on perfect marks however, as Airbnb does not a have a webpage devoted to this policy. Hopefully, after receiving this less than perfect mark they'll write one for their clients.
