This is how you cancel a Time Warner Cable (Spectrum) account when someone dies
Time Warner Cable, now known as Spectrum, is an Internet and cable TV provider. They are one of the most popular cable and internet providers in the U. S. Many spouses, or other live in relatives may want to continue a cable service after the account holder passes, and we've provided instructions for that process below.
Required information
- Recent bill
How to cancel a Time Warner Cable or Spectrum account
This service can be cancelled online, but to close an account entirely, you’ll have to contact them via telephone. Call customer service at 1-888-TWCable (1-888-892-2253) to close an account.
How to transfer a Time Warner Cable or Spectrum account
It's possible to transfer and takeover a Time Warner Cable or Spectrum account, and the process is outlined in this Customer Change Form Agreement, and in the steps given below:
- Revised Customer Information
- Account Address
- Copy of Death Certificate
- Copy of government issued photo ID
- Death Certificate and copy of ID need to be faxed or mailed
- Fax: 1-980-233-9169
- Mail to:
Spectrum
Offline Customer Support
4145 S. Falkenburg RoadRiverview, FL 33578
What if I don't have the required information?
Time Warner Cable or Spectrum recommends that you contact them if you don't have any of the required information on the account. Contact them by calling 1-888-892-2253
Be ready to provide them with the following:
- Customer name
- Copy of Death Certificate
- Copy of government issued photo ID
Official website: www.spectrum.com
Official Time Warner Cable page on closing or transferring an account
Atticus' Legacy Review of Time Warner Cable's closing account process after someone dies = 6/10 stars
Time Warner Cable gets okay marks in Atticus' Legacy Review of their closing account process, mainly because cable and content providers are notoriously bad with customer service. They're not the worst offender, but given the hassle of closing an account, TIme Warner is already starting in a hole. They do however get decent marks because they do have web resources related to the topic, and have a clear process for transferring ownership of accounts. That should come in handy for a lot of folks. Hopefully, after receiving this less than perfect mark they'll write one for their clients.
