This is how you close a Cox Communication account when someone dies
Cox Communications is a cable provider, and also offers telecommunications. They offer a comprehensive service for account holders who've passed away, and make it easy to transfer ownership of accounts, which makes it easy for surviving spouses looking to continue their service.
Required information
- Account number
- Name on account
How to close a Cox Communications account
Cox Communication makes it very easy to cancel an account, and will only require a copy of a Death Certificate if you want to be refunded retroactive from the date of the account holder's death. To inform Cox Communication of the death of an account holder, they recommend contact in them using the following methods:
- Visit a Cox Communication store
- Call 1-866-639-0029
- Fax 1-877-873-9490
- Mail: Cox Communications Southwest Region
Name Change Department
1440 E. 15th Street
Tucson, AZ 85719-6400
For reference, see Cox Communication's Account Change Due to Death of Account Holder page
How to transfer a Cox Communications account
Cox Communications does allow transfer of ownership, and asks that you fill this Cox Communications Account Assumption Agreement (see pages 4-6). They'll require that the form is notarized, or brought signed in front of a Cox store staff member. This form can also be faxed or mailed (see for fax number and mailing address.
What if I don't have the required information?
If you cannot provide a copy of a Death Certificate, Cox Communications will take the following in it's place:
- A copy of the official obituary from a news paper
- A copy of the funeral program
- A copy of Executor of the Estate appointment form from the Probate Court
You can also contact them online via Cox Communications Customer Support
Official website: www.cox.com
Official Cox Communication page for closing an account
Atticus' Legacy Review of Cox Communication's closing account process after someone dies = 9/10 stars
Cox Communications receives high marks in Atticus' Legacy Review of their account closing process when someone dies, because they have a thorough and comprehensive process to follow. They also have a webpage devoted to the process, and provide multiple means to transfer and/or close the account. They miss out on a perfect score because there's no way to complete this process completely online. Hopefully, after receiving this less than perfect mark they'll write one for their clients.
