This is how you cancel a Hulu subscription when someone dies
Similar to Netflix, Hulu is a streaming service that allows viewers to watch TV shows and movies on-demand. They have two different kinds of subscriptions, Free Hulu and Hulu Plus, and we've provided instructions on how to close both of those services.
Required Information
- Password
How to cancel a Hulu Plus subscription
- Log onto Hulu Plus’ cancellation page
- Check the box for “Still Want To Cancel?”
- Select “Cancel”
- Hulu will send a confirmation email once deletion is completed
How to cancel a Free Hulu account
- Log onto Hulu
- Next to the account holder’s name, select “Update Personal Info”
- Select “Delete My Free Hulu Account”
- Choose “Yes, Delete My Account” to confirm cancellation
What if I don't have the required information?
If you don't have login information then Hulu recommends you contact via this Hulu Help Center page
- Evidence of your role in the estate, or relationship to Hulu member
- Copy of death certificate
What if Hulu is billing the account through another streaming service?
This is a unique problem for streaming services that have elected to bundle their packages. Hulu accounts can be billed through any one of the following services:
- Amazon
- Disney+
- iTunes
- Roku
- Spotify
- Spring
- Verizon
- Xfinity
If your Hulu account is billed through any one of these providers please use this Cancel your Hulu Subscription page for instructions.
Official website: www.hulu.com
Official page on cancelling a Hulu subscription
Atticus' Legacy Review of Hulu's closing account process after someone dies = 6/10 stars
Hulu gets slightly above average marks for their process around closing accounts after someone dies, as they make it pretty hassle free to close an account, provided you have the correct information. There complicated billing structure also complicates the process, but Hulu does provide instructions and resources if a person encounters third party billing. Hulu mainly loses out on points because they don't have a clear policy around a deceased subscriber, don't have a webpage devoted to the policy and the phone number they provided for customer service doesn't work. Hopefully, after receiving this less than perfect mark they'll write one for their clients.
