This is how you cancel a Groupon account after someone dies:
Groupon is a website that provides substantially reduced rates for things such as restaurants, gyms, retail stores and more. GroupOn users accumulate Groupon Bucks, and while they are not transferrable in anyway, there is a way to use them before they expire.
Required information
- Login information for Groupon, or Google or Facebook
- Password for one of the above
How to close a Groupon host account
You won't be able to close a Groupon account without contacting customer service, and if you can access the deceased person's account online, this is how you do that:
- Log onto the account you wish to delete.
- Scroll to the bottom of the page to select “Customer Support.”
- Look under “My Question Is Not About An Order” and choose “General Questions.”
- Scroll down and add the email and city in the field provided.
- Select “Reason For Contacting” dropdown menu and click “None Of The Above.”
- In the “Description” field, write a message indicating your intention to cancel the account.
- Choose “Send Request.”
How to Transfer Groupon Bucks
Groupon is pretty clear in its policy that Groupon Bucks or any other credit of value is non-transferrable. That means after you contact Groupon regarding your loved ones departure, those points are forfeit. Atticus recommends logging in, and redeeming all points prior to alerting Groupon to your loss.
What if I don't have the required information?
Don't bother calling Groupon, as they don't list a phone number for customer support. Instead visit this Groupon Customer Support page to contact Groupon.
Official website: www.groupon.com
Official Groupon page on transferring bucks
Official Groupon page on closing accounts (See section 6)
Atticus' Legacy Review of Groupon's closing account process when someone dies = 4/10 stars
Groupon gets low marks for its closing account process after someone dies for several reasons. Aside from not having a dedicated page to the policy, Groupon doesn't have a stated policy either. Customers have to jump through hoops to close an account even if someone isn't deceased. A lack of telephone customer support doesn't help their cause either, and they add further damage when they don't have a transferring policy that could benefit beneficiaries. Hopefully, after receiving this poor mark they'll write one for their clients.
