Sent off for replacement title over a month ago on a vehicle I sold because lady lost the title before switching it over so I requested that it be sent to their office when returned. Today I was told that it had been misplaced and I would have to pay for another one if not found and the supervisor wouldn't even speak to me on phone . Very unprofessional and unorganized losing important documents and they need to get it together up in there because they get paid to do that job and no one should have to pay for their mistakes it should come out of their check.