The clerks that take your payments over phone are a bunch of inept people. I called 3 times to make payment. 2 out of 3 actually found the correct person. One worker told me my balance was over 2,000 and at that time I knew I didn't want to make my payment with her. The website charges a convenient fee as well as over the phone. Why??? The website isn't user friendly. I couldn't even make a payment and then I call to make it over the phn and not much help from the clerks. All that money they fine people should go towards a new website that actually works and hire new clerks that knows what they are doing.