I paid to have my name changed, and they literally never sent me any documentation on it, or proof that it was changed. So there's no way to get a new birth certificate or anything now. They also won't answer my phone calls and send me on an infinite loop. This was about a year ago and still nothing, I have now just moved to a new state and need this more than ever yet they refuse to help out at all. I honestly have no idea what to do at the moment, and completely screwed when it comes to living in this new state because of it.