The lady i spoke to on the phone, about a carrying permit, was RUDE. I was only trying to schedule an appointment and ask about their procedure on how to do so. She was very rude and degrading and short on the phone.

If you close at 5pm, you should not lock the doors until 5pm. I arrived at 4:45pm and the doors were locked. Closing is the time you lock the doors, not the time you decide you do not want to work anymore. Adjust your hours on the website to make people aware that you do not want to work past 5:00pm, so arrival times should be marked accordingly. People rely on the website information listed. That is the purpose of listing a close time on your website.

And beautiful, I've been there