The lady I spoke to was rude and had such an attitude as if I was bothering her with questions I was asking. Horrible customer service

Needed to file paperwork in the Register of Wills / Orphans Court today. The person who helped me was utterly delightful -- warm, personable, professional and kind. The PA turnpike was backed up so my trip to Lebanon from West Chester took triple the time. I was a tad frazzled from the traffic jams when I reached the Courthouse. Luckily, I arrived exactly on time for my appointment (without a minute to spare). It's time for bed now and I am still feeling thankful. Today's experience makes me want to take more cases in Lebanon County. 😊