The blonde older woman on floor 3 is extremely rude. I asked questions about information needed and she shrugged her shoulders and said " I don't know, I don't know what you want me to do with that information" and walked away, incredibly rude and unhelpful. The women on the first floor are much more engaging and effective. Both times I've seen the woman on the third floor she has been rude and acting like I was wasting her time or a burden. Very unprofessional.