Website is get but ???

Ashley Roesner is great I called and needed help And recieved great Customer service thank you For being awesome

Very very long wait to talk with representative. If your asking a question like why can't I find my ticket on the website, you will get an answer like, it can take 45-60 days, or up to 30 days to show up online or be entered in the system. The representative who finally answered, who I waited 30 plus minutes to talk to (yes I know they're very busy), said your ticket is not in the system, call back in 2-3 weeks to pay or possibly be eligible for traffic school. The representative abruptly hung up on me when I told her I was moving out of state and asked if I could resolve my ticket or do traffic school online ...I totally get it my ticket is not in the system and your very busy, but no need to be so so rude....