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Travis County District Clerk
Travis County
About visiting the probate court
About visiting the probate court
About visiting the probate court
Reviews
There is no indication on the website that marriage license appointment are booked over a week out IN ADDITION TO the 72-hour waiting period. We almost missed our wedding date! Thank God I decided to check soon after we finished our premarital counseling.
This is probably the best place to get a passport in town. It only took an hour from start to finish.
Came to apply for a passport. The District Clerk apparently doesn't accept credit/debit cards or electronic checks so had to go get a money order, which is fine. Came back well before closing and was denied the chance to submit my application because they had too many already and wanted to go home by closing time. I work in Customer Service and we take customer's applications until closing because it's not about us as employees, it's about the customer and taking care of their needs. I used my day off to try to get this done and was turned away because these employees don't want to go the extra mile for their customer. I feel how valued I am as a Travis County resident - not at all. If this were a private institution these employees wouldn't make it very long because it's expected to do what it takes to make your customer happy. I suppose when it comes to government services you don't really have a choice so why would their employees be held to any kind of standard...? The same thinking that tries to prevent monopolies in our society: because it's decreases the need for high standards. My only hope is that the District Clerk doesn't know its citizens are being turned away before closing and that this message might reach them and help institute change in the operation of their facility. I'm unbelievably disappointed on a day I was excited to submit an application for my first passport. UPDATE: I came back a week later and was helped by Linda. She was fast, knowledgeable, and got us out in under an hour. Thank you, Linda!! :)
Although it's still a courthouse where most of us would prefer not to be all day, it's pretty laid back and people are generally kind and helpful, as compared with Harris county.
Went prepared first thing in the morning and it was fast and easy and everyone was very nice.
